He would receive an alert in his email immediately, being able to meet the request from anywhere in the world and closing a sale that would otherwise have been lost. We could continue the same thing: integrating telephony and customer management services (CRM, ERP or Helpdesk) is not just giving more "functions", characteristics or tools to the users of the latter.Automatic sending of the existing customer's incoming call to the responsible operator.
Display of the client's name on the IP phone in the face of incoming calls. Reminder about missed calls. Use of own blacklist for incoming calls. But we come to the million dollar mobile number list question, how do I prepare my CRM to interact with the API of a virtual switchboard? In the case of Zadarma, it is divided into two parts. A first of requests (POST and GET) made by the CRM towards the Zadarma API. And a second, for call notifications (webhook), POST requests with information about the calls sent by API to the CRM system. Do you want to know more documentation and the simple steps to give your CRM customers all the capabilities of IP telephony.
Read on here .Can I use my company number in the virtual switchboard without porting the number? 22.06.2020 company number to the virtual switchboard without portability Although the opportunity to have a virtual number is always interesting, there are many businesses that have been attached to their fixed number for years and do not want to change it and have to notify all customers, although that does not have to prevent them from accessing the great advantages offered by virtual switchboards. What do I need to use my phone in a switchboard? The first question that must be answered is: can a traditional telephone number be connected to a virtual PBX ? The answer is yes… if some conditions are met.